Privacy Policy
Last updated: 29 October 2026
This policy says what happens to the details you give us on compareremovalcompanies.co.uk: what we collect, why, who receives it and how long we keep it.
In short: we use your details to get you the removal quotes you ask for, and for nothing else. The company we pass your request to pays us a fee for it, which is how this free service is paid for. We send you no marketing and give your details to nobody for theirs. Two months after your request we delete everything in it that identifies you.
1. Who we are
Compare Removal Companies is a free service for comparing removal quotes, run by Adgenius Ltd. Adgenius Ltd decides how your details are used and is responsible for them: in the words of the law, it is the "controller".
- Registered in England and Wales, company number 11142109.
- Registered office: Monument House, 215 Marsh Road, Pinner, HA5 5NE
- ICO registration: ZA313386
For anything about your details, write to us through the contact page or by post to the address above.
2. What we collect
When you ask for quotes
- Your name, email address and phone number.
- The address you are moving from and the one you are moving to: house number, street, town and postcode.
- Your move: the date or month, the kind and size of each home, the floor and whether there is a lift for a flat, whether you want packing, furniture dismantled or storage, and anything you write under special instructions.
Nothing you type into the quote form reaches us until you press the button that sends it. The one exception is the postcode you look up, which goes to our address lookup supplier to find your address.
Special instructions are passed on with the rest of your request, so please put there only what a removal company needs to know.
When you send us a message
Your name, email address, the subject and the message, and the country your connection came from.
When you visit the site
- Your IP address, your browser and kind of device, the page that sent you here and the page of ours you arrived on.
- If you came from one of our Google adverts, the reference Google gave that click.
- How far through the quote form you went: the step you reached and which boxes the form asked you to correct, not what you typed in them.
The cookies involved are listed in our cookie policy.
3. What we use it for
| What we do | Why the law allows it |
|---|---|
| Pass your request to removal companies that cover your move, so that they can quote | It is the service you ask for when you send the form (UK GDPR Article 6(1)(b), a contract with you) |
| Check that a request is real and not a repeat, stop spam and keep the site secure | Our legitimate interest in running a service that works, and in not sending removal companies false requests (Article 6(1)(f)) |
| See which adverts and pages lead to quote requests, and where people give up on the form | Our legitimate interest in improving the site and paying only for advertising that works (Article 6(1)(f)) |
| Work out totals from many requests, such as the share of moves from a postcode area that are from a flat, and publish them on our site, such as on our town pages and the number of requests on our home page. A total names no one and gives no address, and a total for an area is only shown when the area has at least 100 requests | Our legitimate interest in giving people useful facts about moving where they live (Article 6(1)(f)) |
| Answer a message you send us | Our legitimate interest in answering you (Article 6(1)(f)) |
| Keep business records and answer lawful requests from the authorities | A legal obligation (Article 6(1)(c)) |
Each request is checked automatically for a missing address, a phone number that cannot be right or a repeat of an earlier request. One that fails is held for a person to look at, or is not passed on. Nothing else about you is decided by a machine.
4. Marketing
We do not send marketing emails, texts or calls, and we do not pass your details to anyone for their own marketing.
If we ever offer anything of that kind, it will be for people who choose it by ticking a box that is not ticked for them, and never as a condition of getting quotes.
The removal companies that receive your request will phone or email you about it: those are the quotes you asked for. If one of them contacts you about anything else, tell it to stop, and please tell us.
5. Who receives your details
Removal companies
To get you quotes we pass your request to PIN Local (PinLocal Ltd), a UK company that matches quote requests with removal companies covering the route. It passes your request to up to 5 of them. They receive what you entered on the form and the IP address the request came from, which is used to check that the request is real.
That company pays us a fee for each request we pass to it. The service costs you nothing because of that fee, and it does not change the price a removal company quotes you.
That company and each removal company that receives your request is then responsible for its own use of it, under its own privacy policy. We are not told which removal companies your request goes on to. To find out, ask PIN Local (PinLocal Ltd), whose contact details are in its privacy policy.
Suppliers who work for us
These companies handle your details only to provide their service to us:
| Supplier | What for |
|---|---|
| Hetzner Online | The web server |
| Aiven | The database quote requests are kept in |
| Cloudflare | Carries the traffic between you and the site and blocks attacks |
| Loqate (GBG) | Finds the addresses for a postcode you look up. It receives that postcode and your IP address |
| Measures our Google adverts, and carries the email a message from the contact page reaches us in |
We tell Google which advert clicks led to a completed quote request, using Google's own reference for the click. We never send Google your name, email address, phone number or address.
The people and software suppliers that maintain the site and our systems for us can see quote requests while they do that work.
Anyone else
Only if the law requires it, for example a court order, or if the business is sold, when the buyer would have to keep to this policy.
6. Where your details are kept
Our web server is in Finland and our database in the Netherlands. The UK treats the European Economic Area as protecting personal data properly.
Cloudflare, Google, Loqate and some of the software suppliers that maintain our systems may handle data outside the UK and the European Economic Area, mainly in the United States. Where they do, it is under the UK's data bridge with the United States or under contract terms approved for such transfers.
7. How long we keep it
| What | How long |
|---|---|
| A quote request | 2 months. Then your name, phone number, email address, house numbers, streets, special instructions, IP address and advert reference are deleted from it, and the postcodes are cut to their first half. What is left (the date, the kind of move, the two towns, whether it was passed on) is no longer about a person. |
| The record of a visit | 60 days |
| The web server's log of forms sent | 60 days |
| A message from the contact page | 60 days |
The removal companies keep what they receive for as long as their own policies say.
8. Your rights
You can ask us:
- for a copy of the details we hold about you;
- to correct them;
- to delete them, before the two months are up;
- to stop using them, or to use them less, while a complaint is looked at;
- to send them to you or to someone else in a form a computer can read.
You can also object to anything we do on the ground of our legitimate interests (section 3).
Write to us through the contact page and give the email address or phone number you used on the quote form, so that we can find your request. It costs nothing and we answer within one month. Because we delete what identifies you after two months, there may be nothing left to find after that.
For what a removal company holds, ask that company. To find out which companies received your request, ask PIN Local (PinLocal Ltd), whose contact details are in its privacy policy.
If you are unhappy with how we have used your details, please tell us first. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.
9. Security
The site is served over an encrypted connection (HTTPS), and so are the connections between our own systems. Only the people who run the service can see quote requests.
10. Children
The service is for adults arranging a move. We do not knowingly take requests from anyone under 18.
11. Changes to this policy
When this policy changes, the new text is put on this page with its date.